Patient Information

If you or anyone you know is affected by cancer, click the link below for information and support.

Patient Privacy Notice

How we use your information

Bolton Macmillan Support

Practice Leaflet

FGM Wallet Card

Complaints procedure

TEST RESULTS

Allow 5 working days before telephoning the surgery for your blood/urine result and 2 weeks for your x-ray/scan result.    PLEASE NOTE WE WILL NOT CONTACT YOU.

We do not receive results for tests arranged by hospital doctors.

CHANGE OF PERSONAL DETAILS

If you change your name, address or telephone number, it is important that you inform the surgery as soon as possible. Please give full details to the receptionist including your postcode. Please note if your new address falls outside our catchment area you will need to register with a new GP and you will receive notification of this.

COMPLAINTS/SUGGESTIONS

We pay special attention to the friendly atmosphere and high standards in our surgery. We are always willing to listen to any comments, suggestions or even complaints. Any complaints will be dealt with both speedily and fairly under the practice complaints procedure (see document above). Your comments will help us to provide you with a better service. If you have any suggestions please complete a form in the waiting room and post it in the suggestion box.

ZERO TOLERANCE

A zero tolerance policy towards violent, threatening and  abusive  behaviour  is  now   in place throughout the National Health Service.

The staff in this practice have the right to work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any violent, threatening or abusive behaviour be tolerated towards staff, patients or other visitors to the practice.

This relates to any form of abuse from patients or staff which includes (but is not limited to) homophobia, biphobia, transphobia, racism, sexism, ageism, or harassment or abuse on basis of disability, marriage or civil partnership, pregnancy or maternity, religion or belief.

If you do not respect the rights of our staff we may choose to inform the police and make arrangements for immediate removal from our practice list.

 

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